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Legal Professional with 10+ years of diverse legal and customer service experience
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Competencies
Applied comprehensive legal research skills to support cases and legal documentation.
Utilized dispute resolution techniques to address legal issues effectively across different legal fields.
Provided clear, concise communication with clients and stakeholders in bilingual environments.
Drafted legal documents, licensing agreements, and supported complex legal cases through precise documentation.
Demonstrated strong customer engagement skills providing travel and reservation services.
Education
Languages
Summary
Dedicated bilingual attorney and paralegal with extensive experience in legal research, dispute resolution, and client engagement, complemented by strong technical skills and a background in customer service.
Key Achievements
- Founded OWL AID to improve access to justice in labor, commercial, civil, and family law
- Provided bilingual legal support, conducting research and drafting documents for complex cases
- Leveraged multiple global distribution systems to enhance customer service at major airlines
Experience
Founding Attorney
Provide legal services in labor, commercial, civil and family law, offering advice and representation., Apply dispute resolution techniques and address legal issues related to rights and liability., Founded legal aid organization to increase access to justice and serve the community.
Bilingual Travel Agent - JetBlue Airline and Capital One Travel by Hopper
Provide exceptional customer service for flight, hotel and car rental reservations., Utilize Sabre, Sabre Red 360 and Amadeus global distribution systems., Demonstrate strong communication, problem-solving, and customer engagement skills.
Bilingual Paralegal - Family Law (Florida, U.S.)
Conducted legal research, drafted key documents, and communicated clearly with clients for family law matters., Supported international legal cases by leveraging bilingual skills and cultural competence., Demonstrated strong legal writing, document preparation, and problem-solving abilities.
Intellectual Property Apprentice
Advised on copyright and industrial property rights, providing legal guidance to clients., Drafted and negotiated licensing agreements and assignments of economic rights., Developed skills in legal research, writing, and analysis.
Research Assistant
Assisted Dr. Holmedo Peláez Grisales with doctoral thesis on special protection rights for Medellín River inhabitants., Conducted legal research, analyzed data, and contributed to strategy and documentation., Honed skills in collaboration, critical thinking, and attention to detail.