This is my profileContact via CazVid
Cristhian
Customer Service & BPO Agent with 10+ years of experience
Video resume
Phone agent
Offered remote customer service, helping users with service acquisition, shipping, complaints logging, sales of different items and solutions to service requests and devices operation. nCoached agents to help them improve and maximize their potential.nAdvised applicants and employees to strengthen their language skills in order to perform their job duties effectively and improve their customer service skills.
Contact
Santiago de Cali, Valle del Cauca, Colombia
Open to remote
Available on CazVid
Competencies
Customer ServiceExpert
Handled customer inquiries, complaints, and sales in a remote service setting.
Team LeadershipIntermediate
Supervised and coached agents to improve service quality and efficiency.
Training & CoachingIntermediate
Provided training to agents and applicants to enhance language skills and job performance.
Communication SkillsAdvanced
Leveraged language proficiency to improve customer interactions and team guidance.
Summary
Experienced professional in customer service, coaching, and team leadership with a background in BPO operations and education.
Key Achievements
- Provided remote customer service, handling service requests, complaints, and sales.
- Coached agents to improve performance and maximize potential.
- Adviced on language skills development to enhance job performance and customer service quality.
Skills
Customer ServiceTeam LeadershipTraining & CoachingCommunication Skills
Published on CazVid - Jul 3, 2025