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Customer Service Agent with 5+ years of experience in travel and hospitality
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Competencies
Provided effective assistance and conflict resolution in hospitality and travel sectors
Communicated effectively in Spanish and English to handle customer inquiries and support
Experienced with reservation platforms and CRM systems for managing bookings and customer data
Demonstrates adaptability and teamwork in fast-paced customer service environments
Managed documentation and administrative processes related to bookings and customer records
Education
Languages
Summary
Experienced Customer Service Agent with a focus on travel and hospitality, adept at handling bookings, customer support, and documentation with a strong communication skill set in English and Spanish.
Key Achievements
- Provided assistance to travelers regarding hotel and car rental reservations at IGT Solutions
- Verified booking status, cancellations, and refunds ensuring compliance with policies
- Handled travel-related issues and managed documentation at Teleperformance S.A.S
Experience
Customer Service Agent
Provided assistance to travelers regarding hotel and car rental reservations., Verified the status of bookings, cancellations, and refunds in accordance with cancellation policies., Delivered effective and empathetic solutions to customer inquiries.
Customer Service Agent
Handled travel-related issues for drivers, offering support throughout their day., Managed and approved documentation, reviewed incorrectly charged or unpaid fares, and applied necessary adjustments., Maintained high standards in customer service and case resolution.