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Customer Service Professional with 5+ years in Transportation and Tech
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Competencies
Utilized active listening, voice communication, and rapport-building to interact effectively with customers and drivers.
Addressed customer concerns, resolved issues promptly, and managed financial information securely.
Used Microsoft Office tools for reporting, documentation, and communication as part of daily tasks.
Provided support, built relationships, and ensured customer satisfaction in transportation and tech industries.
Education
Languages
Summary
Dedicated customer service professional with 5+ years of experience in transportation and technology domains, skilled in communication, problem solving, and client relations.
Key Achievements
- Gained experience in customer interaction, information management, and financial data handling at One taxi.
- Enhanced customer engagement and app navigation support, leading to improved user experience at TASK US.
- Built rapport and maintained product knowledge to improve customer satisfaction and retention.
Experience
Customer service representative
Provide information about who is coming, at what time might be arriving, the information of the driver, and cost of the ride., Manually register new customers, as well as new drivers, join them into the group, providing messages by voice as a walkie talkie live so the drivers can be well informed...
Customer service representative
Build rapport with customers through active listening, leading to higher retention rates and positive feedback from clients., Assisted customers in navigating the company's app, ensuring their needs are met and issues are resolved, in order to improve the overall user experience., Maintain...