This is my profileContact via CazVidCristian
Customer Service Agent with bilingual communication expertise
Contact
Victoria de Durango, Durango, Mexico
Available on CazVid
Competencies
Customer ServiceAdvanced
Delivered effective communication and problem solving in customer support roles
Bilingual SupportAdvanced
Provided bilingual assistance in English and Spanish to enhance customer experience
Call HandlingIntermediate
Managed inbound calls efficiently, addressing customer inquiries and resolving issues
Account AssistanceIntermediate
Supported customers with account information and payment processing
Education
High School Diploma
Bryan Adams High School
Completed May 2005
College
Escuela Normal Del Estado De Durango
Completed Mar 2012
Languages
English
Spanish
Summary
Experienced in bilingual customer service, adept at handling inbound calls, resolving issues, and managing customer accounts.
Key Achievements
- Assisted customers in English and Spanish at ACS Xerox
- Handled inbound calls and resolved service issues
- Provided effective bilingual support for account management and payments
Experience
Bilingual Agent
ACS Xerox
Feb 2014 - Jan 2017
Assisted customers in English and Spanish, Handled inbound calls, Helped with account information, Processed payments, Changed or resolved issues with customer's service.
Laborer
Irvail Fierro Comercial
Oct 2018 - Jan 2020
Skills
Customer ServiceBilingual SupportCall HandlingAccount Assistance
Published on CazVid - Jul 3, 2025