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Project Manager with 10+ years of experience in the construction industry
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Competencies
Directed all phases of construction projects, from planning through execution and closing.
Prepared and managed project budgets, monitored expenses, and implemented cost-saving measures.
Coordinated between clients, contractors, and vendors to facilitate project progress.
Identified potential project risks and developed mitigation plans to minimize impact.
Created and maintained project schedules using scheduling software to ensure timely delivery.
Education
Summary
Experienced project manager specializing in overseeing construction projects, managing teams, and ensuring project compliance and efficiency.
Key Achievements
- Led multiple large-scale construction projects from inception to completion, ensuring adherence to deadlines and budgets
- Developed detailed project timelines, resource allocation plans, and risk mitigation strategies
- Managed stakeholder communications and coordinated multidisciplinary teams to optimize project outcomes
Experience
Answer incoming calls and give technical support, resolve costumer issues (English and spanish)., Train aspiring personnel in the tech support area (Metro PCS, Verizon)
Apply surveys to obtain marketing information (In English).
Operation of Measurement and calibration instruments for testing and parameterization of semiconductors., Teamwork ability, support to all production areas., Maintenance and repair of measurement and testing equipment.
PCB rework (SMD and through-hole), extensive knowledge and experience in the use of rework stations (soldering iron and hot air, hakko and JBC brands)., SMT (Surface Mount Technology) operator and technician., Diagnosis and repair technician (PCB debugging)., Diagnosis and repair technician (Unmanned aerial vehicles)., Leader -Technician of testing area (PCB and finished product)., Training new personnel of all testing areas., Overall Technical support to all testing areas and production lines., Development of new testing algorithms and testing equipment (Arduino based tests)., Improving processes by developing new tests and testing equipment.
Remote customer support agent, Actively listen customer needs and act in accordance with their needs and company policy
Management of customer accounts, ensuring compliance with all regulatory and collections policy., Provide accurate and appropriate information in response to customer inquiries., Demonstrated mastery of customer service call script within specified guidelines., Addressed customer service inquiries in a timely and accurate fashion., Maintained confidentiality of bank records and client information., Built customer confidence by actively listening to their concerns and giving appropriate feedback., Demonstrated expertise of collections and negotiation while safeguarding customer trust, company policy and TCPA regulation., Consistently met and exceeded department expectations for productivity and accuracy levels.