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crystal
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Competencies
Demonstrated experience with Medication administration.
Demonstrated experience with Patient assessment.
Demonstrated experience with Patient triage.
Demonstrated experience with Vital signs and examinations.
Demonstrated experience with Electronic medical records.
Education
Summary
Professional profile
Experience
Medical Assistant
Provide direct patient care and clinical support in a fast-paced urology practice. Obtain and document vital signs, medical histories, and patient information accurately within electronic medical records. Prepare patients for examinations, diagnostic testing, and specialized urology procedures. Assist physicians and advanced practice providers during in-office procedures and treatments. Perform catheter changes, bladder scans, post-void residuals (PVRs), voiding trials, and specimen collection. Educate patients on pre- and post-procedure care, medication instructions, and intermittent self-catheterization (ISC) techniques. Prepare and maintain sterile instruments, procedure rooms, and clinical supplies in compliance with infection control standards. Administer medications and assist with dressing changes, suture removals, and follow-up patient care. Coordinate patient communication including appointment preparation, follow-up calls, and communicating test results. Manage inventory, stock supplies, and ensure exam and procedure rooms remain sanitized and fully equipped. Assist with laboratory operations, quality control procedures, and specimen processing as needed. Train and mentor new employees on clinical procedures, workflows, and patient care standards. Support non-ambulatory patients with mobility assistance and compassionate patient-centered care. Maintain professionalism while creating a calm, supportive environment for patients during sensitive or complex procedures. Host daily team huddles to coordinate workflows, review patient schedules, and improve clinic communication and efficiency. Perform detailed chart preparation to ensure providers had complete and accurate patient information prior to appointments and procedures. Requested and coordinated retrieval of radiology images and medical records from outside facilities in a timely manner. Placed clinical and supply orders while maintaining organized workflow and operational efficiency. Managed and verified radiology imaging uploads into MIM software for contouring and treatment planning purposes. Collaborated with providers, radiology departments, and multidisciplinary teams to ensure imaging accuracy and continuity of patient care. Demonstrated strong organizational, communication, and problem-solving skills in a high-volume clinical environment
Retail Sales Associate
Provided personalized customer service by assisting with product selection and promoting new merchandise to enhance shopping experience. Communicated daily promotions, sales, and special offers to engage customers and boost sales. Processed customer transactions accurately and efficiently using point-of-sale (POS) systems. Ensured inventory accuracy through regular stock counts and effective inventory management. Restocked and organized merchandise to ensure an appealing and well-maintained sales floor. Assisted with seasonal store resets and merchandising updates to support new product launches. Trained and onboarded new team members on store procedures, customer service standards, and sales techniques. Collaborated with team members to maintain a positive shopping experience and achieve store goals
Medical Assistant
Supported physicians and APPs during in-office procedures and complex patient care, enhancing clinical efficiency in a fast-paced urology practice. Prepared patients for examinations, procedures, and treatments including urodynamics, vasectomies, Testopel implants, Xiaflex injections, cystoscopies, prostate biopsies, cystograms, Bulkamid procedures, penile biopsies, and fulgurations. Obtained and documented patient vital signs, medical histories, health assessments, and procedure questionnaires within the electronic medical record system. Conducted chart preparation to ensure providers had accurate and complete patient documentation prior to appointments and procedures. Educated patients on pre-operative and post-procedure instructions, medication guidance, catheter care, and intermittent self-catheterization (ISC). Performed clinical duties including bladder scans/PVRs, voiding trials, catheter changes (indwelling and suprapubic), medication administration, specimen collection, and diagnostic testing. Supported laboratory operations by processing specimens and conducting quality control procedures during staff shortages. Provided compassionate patient care by addressing concerns, easing anxiety, and ensuring patient comfort throughout visits and procedures. Coordinated patient follow-up calls regarding procedures, results, and clinical questions to support continuity of care. Maintained sterile instruments and procedure rooms through cleaning, wrapping, sanitizing, and restocking medical supplies. Managed inventory control, supply organization, and ordering processes to maintain efficient clinic operations. Trained and onboarded new hires on clinical workflows, patient care standards, and office procedures. Facilitated communication with outside companies and healthcare providers by faxing orders, prescriptions, and required documentation. Assisted non-ambulatory patients with mobility and ensured safe patient transport throughout the clinic
Warehouse Packer
Inspected incoming and outgoing shipments to verify accuracy, identify discrepancies, and prevent shipping errors. Utilized handheld scanners and computerized inventory systems to monitor inventory levels, track shipments, and complete inventory audits. Prepared materials for shipment including boxing, packing, labeling, and documentation preparation. Accurately picked, packed, and labeled customer orders to ensure timely and error-free delivery. Operated safely in a fast-paced warehouse environment around moving machinery and equipment. Coordinated order staging and shipment processing to meet productivity goals and shipping deadlines. Maintained warehouse cleanliness, organization, and safety by removing debris, empty boxes, and aisle obstructions. Loaded and unloaded materials manually and with equipment while following safety procedures and operational standards. Served as an Ambassador by supporting team operations and promoting workplace efficiency and collaboration. Trained and onboarded new hires on warehouse procedures, safety guidelines, and operational workflows. Acted as a lead problem solver by addressing shipment discrepancies, workflow challenges, and operational issues in real time. Performed duties as a Lead Slam Operator, ensuring packages were scanned, processed, and routed accurately for shipment