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Manager with robust team coordination and client service experience
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Competencies
Organized employee work assignments and monitored schedules at Tecell.
Answered calls and provided solutions to members at Teleperformance.
Effective in coordinating with team members and communicating solutions to clients.
Engaged in research and applied security management and implementation strategies.
Education
Languages
Summary
Dedicated manager with experience in team coordination, client service, and security-related tasks. Proven ability to handle operational responsibilities and communicate effectively in service environments.
Key Achievements
- Managed employee schedules and monitored attendance at Tecell
- Handled inbound calls and resolved member issues at Teleperformance
- Assisted in security management, research, and implementation tasks
Experience
Employee Manager
assign work to different employees, Check check-in and check-out time, Assign schedules to workers, create exceptions or permissions for different schedules
Bilingual agent
Receive and answer calls from members (first place in Centene, inbound), Verify the reason why a member has not obtained a solution, look for reasons, solutions and call the affected person with the solution available (Second place in Centene, Repeat Caller Outreach)