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Competencies
Demonstrated experience with Teamwork and collaboration.
Demonstrated experience with Customer service excellence.
Demonstrated experience with Cash handling.
Demonstrated experience with POS systems.
Demonstrated experience with Merchandise restocking.
Education
Summary
Professional profile
Experience
Package Handler
Received incoming packages and arranged delivery to correct departments and personnel.. Followed company policies and guidelines for labeling, packaging and shipping products at warehouses.. Supported shipping and receiving deadlines with streamlined workflows and prioritization.. Inspected packages for defects, damage and improper labels before check-in and check-out.. Met quality and production targets by using documentation and RF scanner to pick and fulfill orders.. Worked in different areas of warehouse floor and at dock to meet ever-changing needs.
Delivery Driver
Complied with established company policies and procedures and DOT regulations to maximize road safety.. Reviewed orders before delivery and confirmed completeness and proper invoicing.. Demonstrated reliability and punctuality to meet or exceed delivery deadlines and deliver goods on time to customers.. Communicated with dispatchers to deliver loads to correct destination and relay challenges.. Handled bagged products with care and delivered in good condition to customers' locations.. Leveraged GPS navigation systems and local knowledge to minimize travel time and fuel costs.
Customer Service Representative/Customer Service Team Lead
Resolved customer inquiries, complaints, and issues providing insightful solutions.. Handled escalated callers to reach positive outcomes.. Navigated multiple systems to identify source of issue.. Coached team members to improve skills and close knowledge gaps.. Tracked performance of customer service staff to identify problem points and develop proactive strategies to meet performance targets.. Assisted team members in resolving complex issues with critical thinking and tactful communication.