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Danaye
Customer Service Agent
Contact
Competencies
Demonstrated experience with CPR.
Demonstrated experience with Phone etiquette.
Demonstrated experience with Customer service.
Demonstrated experience with Time management.
Demonstrated experience with Home health assistance.
Education
Summary
Professional profile
Experience
Customer Service Agent
Provide technical support to customers using TurboTax, assisting with account access, software navigation, and tax filing issues. Troubleshoot login errors, system glitches, and product functionality concerns across web and desktop platforms. Guide customers step-by-step through tax preparation and filing processes while ensuring accuracy and compliance. Handle high-volume inbound calls, chats, and/or messages while maintaining professionalism and efficiency. Educate customers on product features, updates, and best practices to improve their experience. Document customer interactions and resolutions accurately in internal systems. De-escalate frustrated customers and deliver solutions that build trust and satisfaction. Collaborate with internal teams to resolve complex technical or account-related issues
Reset Merchandiser
Participated in Dollar General remodels to improve store appearance and layout.. Organized merchandise and maintained clean, shoppable environments.. Collaborated with team members to complete projects on time.
Caregiver/Personal Assistant/Companion
Provided personal care including bathing, grooming, and hygiene.. Assisted with medication reminders, meal prep, cleaning, and running errands.. Ensured client comfort, safety, and emotional support on a daily basis.