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Administrative and Customer Service Specialist with diverse experience
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Competencies
Extensive experience managing customer inquiries, complaints, and technical support in bilingual settings.
Proficient in document handling, correspondence, scheduling, and logistical support using ERP and CRM tools.
Engaged in advising, negotiating, and closing sales in energy, gas, and travel industries.
Provided interpretation and translated reports, contracts, and documents in English and Spanish across social work, legal, and customer service contexts.
Utilized CRM and ERP systems for tracking inquiries, reservations, payments, and customer interactions.
Education
Languages
Summary
Experienced in managing administrative tasks, providing bilingual customer service, and supporting sales and logistics across diverse industries.
Key Achievements
- Managed administrative tasks and client correspondence in bilingual environments at Compucomercial S.A.S.
- Provided multilingual customer support and technical assistance at Quantica BPO
- Handled sales, negotiations, and customer loyalty initiatives across multiple roles including sales and travel advising
Experience
Administrative Assistant
Responsible for administrative management, Handling documents and correspondence, Assisting customers and suppliers in both English and Spanish, Supporting logistics for orders and inventory, Preparing invoices and tracking payments, Drafting and translating reports and contracts, Using...
Costumer Service Representative
Providing customer support by addressing inquiries related to mobile plans, billing, and device configuration, Managing service requests such as activations, cancellations, and modifications, Offering basic technical support, Handling complaints and claims, Recording interactions in CRM systems,...
Sales Agent Representative
Engaging and advising customers on energy and gas plans, Negotiating and closing sales, Managing and fostering customer loyalty, Overcoming objections, Recording transactions, Achieving established sales targets
Travel Advisor Representative
Provide comprehensive travel assistance by helping organizing tourist packages, accommodations, and other related needs efficiently, Delivering quick and effective customer service for concerns like delays, cancellations, or schedule changes, Offering immediate emergency support for situations such...
Debt Collection Agent
Contacting delinquent customers to manage collections, Negotiating payment agreements, Analyzing credit history, Recording and updating account statuses in collection management systems, Addressing inquiries about outstanding balances, Ensuring compliance with financial regulations and consumer...
Medical Interpreter
Provide Spanish interpretation services in social work settings such as hospitals, child protective services, and legal trials, Facilitating communication between Spanish-speaking clients and English-speaking professionals, Assisting with the translation of medical records, legal documents, and...