This is my profileContact via CazVidDaniel
Contact
Competencies
Demonstrated experience with Leadership.
Demonstrated experience with Teamwork.
Demonstrated experience with Office Suite.
Demonstrated experience with Assertiveness.
Demonstrated experience with Coaching.
Education
Experience
HR Analyst
Pipeline building for IT candidate recruiting in the US., Interviewing candidates for IT positions upon requirement., Resume review for IT vacancies open in the US., HR task review such as document proofing, EOM (Employee of the Month) nomination and voting, new employees onboarding, among others.
Specialist Operations Supervisor
Team support and coaching looking forward the completion and acknowledgement of assignments following the established processes., Data base and registry maintenance and update for easy decision making., Specialized Performance Improvement Plans elaboration seeking out a productivity and results enhancement., Personalized need evaluation and solution development for each handled client or account.
Quality Analyst
Controlling and following up on the quality objectives set up by the company., Data analysis and quality performance report assessment., Support on internal audits and constant collaboration among the LATAM quality team., Coaching and feedback continued actions in order to improve quality among interactions.
Customer Service Representative
Orienting clients about products and offered services., Client communication via phone, e-mail or chat, depending of the urgency of the situation., Client Support regarding existing claims and claims filing., Procedural doubt handling regarding, in order to provide particular case solutions.
Collections Supervisor
Setting the Collections goals and objectives., Coordinating and supervising the collectors team., Evaluation and Follow-up of KPI's., Collection process review following-up corporate guidelines and procedures.