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Daniel
Customer Service & Collection Specialist with 5+ years in Telecom & Finance
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Competencies
Delivered customer support and technical assistance in a telecom environment, ensuring client satisfaction.
Managed the collection of penalized and legal portfolios in banking and retail sectors.
Provided bilingual (English/Spanish) support in call center and support roles, enhancing client interactions.
Participated in dispatch activities, coordinating deliveries and managing multiple requests to improve efficiency.
Conducted sales of the entire portfolio of Claro Hogar, engaging customers and promoting products.
Education
Summary
Experienced in customer service, collection management, and dispatch coordination with a strong background in telecom and finance industries, adept at bilingual support and sales.
Key Achievements
- Provided comprehensive customer support at Claro Hogar across technical and sales domains.
- Managed collection processes at Sufi Bancolombia and Hogar y Moda, handling legal and non-legal portfolios.
- Displayed versatility working in bilingual customer support and carrier sales, demonstrating role flexibility.
Experience
Custom service
Overall customer service., TV technical support., Satellite TV technical support., Internet and telephone technical support., Sales of the entire portfolio of Claro Hogar.
Collector of penalized portfolio
Collection management of the assigned portfolio
Legal Portfolio Executive
Collection management of the assigned legal portfolio