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Daniel
Customer Service Representative
Contact
Competencies
Capacidad para resolver consultas, gestionar relaciones y mantener altos estándares de satisfacción.
Habilidad para ofrecer soporte efectivo en inglés y español, facilitando la comunicación intercultural.
Capacidad para coordinar citas y tareas en entornos dinámicos, asegurando eficiencia operativa.
Experiencia en resolución de problemas y soporte técnico para clientes internacionales.
Apoyo en procesos de onboarding, mantenimiento de registros y organización de datos laborales.
Education
Languages
Summary
Profesional dedicado con experiencia en atención al cliente, soporte técnico y recursos humanos, especializado en entornos bilingües. Enfocado en la satisfacción del cliente y la eficiencia operativa.
Key Achievements
- Mejoró la satisfacción del cliente mediante soporte bilingüe en inglés y español, logrando altos índices de resolución efectiva.
- Coordina eficientemente citas y operaciones, garantizando puntualidad y precisión en la atención.
- Gestionó con éxito consultas técnicas y comerciales para clientes en EE. UU., manteniendo altos niveles de satisfacción.
- Apoyó procesos de recursos humanos en SENA, asegurando datos precisos y una onboarding eficaz.
Experience
Customer Service Representative
Coordinated appointment scheduling and end-to-end service operations, ensuring timely and accurate client support.. Provided bilingual (English–Spanish) assistance with a focus on empathy, clarity, and satisfaction.. Applied HR and organizational skills to enhance communication workflows, reducing response time and improving service efficiency.
Bilingual Voice Agent
Delivered bilingual customer and technical support to U.S. clients, resolving inquiries efficiently and maintaining high satisfaction ratings.. Supported employee and member relations by managing complex issues with professionalism and empathy.. Documented all interactions and ensured consistent follow-up, improving service continuity and accuracy.
Customer Service Representative
Managed appointment scheduling and customer inquiries for a large client base, ensuring consistent satisfaction.. Built strong client relationships through proactive communication and dependable service delivery.. Identified and nurtured new client opportunities, contributing to business growth and retention.
Human Resources Assistant
Supported HR operations by maintaining employee records, onboarding new hires, and tracking daily staff activities.. Assisted in the creation and organization of personnel databases, ensuring accuracy and compliance with institutional policies.. Provided administrative and communication support to HR leadership, enhancing team coordination.