This is my profileContact via CazVidDanie
Sales and Customer Support Specialist with 5+ years of diverse experience
Contact
Competencies
Managed outbound calls to generate leads and transfer potential customers to licensed agents.
Provided bilingual assistance across various industries, resolving inquiries and ensuring customer satisfaction.
Addressed internet, phone, and television service issues as a Technical Support Agent.
Operated autonomous delivery robots, managing routes and ensuring timely deliveries in urban environments.
Conducted product photoshoots and edited images for online catalogs.
Education
Languages
Summary
Experienced in technical support, sales, and logistics with a strong focus on bilingual communication and customer satisfaction.
Key Achievements
- Recognized as a Top Seller multiple times at DirecTv for sales performance
- Transitioned from technical support to sales role, demonstrating adaptability and role progression
- Operated delivery robot in urban environments, managing logistics and route accuracy
Experience
Sales Agent
Is my current job, my functions are to cold call possible customers to give a speech and try to transfer to a licensed agent
Bilingual Agent
Worked on two different campaigns at Empereon Constar LATAM. Initially, served as a Technical Support Agent for Frontier, addressing issues with fiber optic and copper internet, phone lines, and television services. Responsibilities included troubleshooting and coordinating technician visits when necessary., Later transitioned to a sales role for DirecTv, where I currently sell channel packages over the phone. Recently, I have been recognized as a Top Seller on multiple occasions for my exceptional performance and sales skills.
Robot Operator
Operated a delivery robot in Los Angeles and Texas streets using an Xbox controller, managing delivery logistics and ensuring route accuracy.
Bilingual Agent
Provided bilingual support in a high-demand environment, efficiently resolving customer inquiries and issues.
Bilingual Agent
Delivered customer service in both English and Spanish, handling support requests and ensuring a positive user experience.
Bilingual Agent
Managed customer inquiries and orders in a fast-paced setting, using bilingual skills to enhance communication and service quality.
Bilingual Agent
Provided customer support in a dynamic environment, offering effective solutions and maintaining high levels of customer satisfaction.
Waiter
Delivered exceptional customer service in a high-demand restaurant, managing orders and resolving issues efficiently.
Freelance Photographer
Conducted photoshoots for an online catalog, capturing high-quality images of products for digital promotion.