Demonstrated experience with JavaScript.
Demonstrated experience with Salesforce.
Demonstrated experience with React.
Demonstrated experience with HTML.
Concentrix Call Center
PartnerHero – Grindr / MediaLab
Filtered user-generated content including photos, messages, and profiles on the Grindr app., Served as a Trust & Safety Representative moderating sensitive content for the Kik app on behalf of MediaLab.
Reparaciones Múltiples M&M
Managed social media inquiries and content calendar support., Development and maintenance of the company’s web page and employee check-in., Assess inventory and invoices., Provided customer support for internet connectivity issues., Assisted with sales of mobile devices and data plans., Troubleshot device-related technical problems.
Allied Global Call Center
Delivered technical support for internet issues., Promoted and sold mobile services and devices., Resolved equipment-related concerns., Provided front-desk customer service., Assisted logistics and office management operations., Brought resolution to tickets using Jira.
Bachelor’s Degree
High School Diploma
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Demonstrated experience with CSS.
Transportes Medina Nones
5CA - Epic Games
Provided player support for players using the Epic Games Launcher, mostly supporting Fortnite., Solved technical issues, account recoveries and general player requests., Handled tickets using Salesforce and Zendesk., Supporting Frontend and Backend for Hotel web pages., Error resolution and functionality applications., Worked on Salesforce using HTML, JS, CSS and Apex.
Salesforce Web Management
