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Customer Service Representative
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Competencies
Demonstrated experience with Bilingual Communication.
Demonstrated experience with Administrative Support.
Demonstrated experience with Account Management.
Demonstrated experience with Time Management.
Demonstrated experience with Empathy and Positive Behavior.
Education
Languages
Summary
Customer Service Representative open to new opportunities
Experience
COSTUMER SERVICE ASSISTANT
Attended customers and helped them choose fashion products. Answered their questions about items ordered online. Provided updates on the status and delivery progress of their purchases. Assisted with preparing and sending shipments to different locations. Offered friendly, clear, and effective service in both Spanish and English.
COSTUMER SUPPORT ASSISTANT
Coordinated special orders during festive seasons. Organized and managed requests based on order type, customer specifications, and product qualities. Labeled and classified a wide variety of baked goods according to their category and order details, ensuring accuracy, organization, and timely preparation.
Virtual Assistant
Managing customer account information, billing, payments, service requests, and plan-related processes.. Reviewing consumption and account data to help explain billing fluctuations and identify possible external factors affecting charges.. Reviewing account information and usage patterns to identify suitable service options, supporting account retention and sales opportunities.. Verifying eligibility for payment extensions and payment arrangements, processing payments, providing information about available services, and offering additional protection products.. Coordinating service-related requests, reporting outages, and directing specialized or escalated cases to the appropriate departments.. Supporting new service setup and account acquisition processes.