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Help Desk Analyst with 5+ years of technical support in payments and IT
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Competencies
Provided incident diagnosis, problem resolution, and user account management in a corporate IT setting.
Diagnosed and resolved hardware and software issues across various platforms, maintaining system integrity.
Managed database updates and backups using remote servers and cloud infrastructure.
Generated informative texts, managed content editing, and created advertising strategies for diverse clients.
Ensured high-quality service delivery through effective communication and problem-solving across multiple roles.
Education
Languages
Summary
Experienced in technical support, incident management, and content creation with a proven track record in improving IT operations and client engagement. Skilled in troubleshooting, database management, and digital content development, committed to leveraging technical expertise and communication...
Key Achievements
- Managed user accounts and developed internal tools via Paystore, Prisma, GPS, ATERM, and Salesforce for Prisma Medios de Pago.
- Resolved hardware/software issues and documented technical incidents through ticketing systems in a help desk environment.
- Provided technical support and maintenance for computer hardware and software, ensuring operational readiness and client satisfaction.
Experience
Analista help desk de incidentes y reactivaciones
Administración de usuarios y desarrollo de herramientas internas de la organización mediante plataformas Paystore, diagnostic Prisma, GPS, ATERM y SALESFORCE., Diagnosticar y resolver problemas de hardware y software., Rastreador y analista de problemas., Gestionar, activar y mantener cuentas de...
Soporte técnico informático
Soporte de mantenimiento de equipos de computo, revisión de hardware y software, instalación de programas y juegos., Diagnóstico del estado de los equipos., Gestión de operatoria de uso de programas web, brindando información de manera comprensible y relevante., Controlar la operación y el...
Redactor y Editor
Generación de textos y contenido informativo editorial., Consultoría online y presencial de registros y creación de pautas publicitarias a micro empresas, pymes y medianas empresas., Editor y corrector de contenidos editoriales y edición de textos., Creación y administración de base de datos con...