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Daniel
Help Desk Analyst with 4+ years of technical support experience
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Competencies
Applied hardware troubleshooting and support in various client environments.
Provided assistance for software issues, including MS Office and in-house apps.
Delivered customer service and technical support to end-users across multiple companies.
Led team activities and monitored performance metrics at Teleperformance.
Handled complex technical inquiries and supported diverse IT systems.
Education
Languages
Summary
Experienced Help Desk Analyst with extensive support skills and team leadership capabilities.
Key Achievements
- Provided L2 hardware and software support across multiple industries at The Functionary
- Handled technical support requests via calls, emails, and chats, escalating issues as needed
- Supported in-house applications and managed customer support at NTT DATA and Teleperformance
Experience
Help Desk Analyst L2
L2 hardware and software support for a variety of clients and industries, Guidebooks and documents management for different clients, Handling of technical support request calls, emails and chats providing assistance and escalating to other support groups as needed
Help Desk Agent
General L1/L2 support for hardware and software (MS Office packages, active directory), Advance technical support for in-house applications and developments
Customer Service Representative / Team Lead
Provide customer Support, Offering products and services to customer, Team management / Monitoring, Generation of time, metrics and progress reports
Customer Service Representative
Provide customer Support, Offering products and services to customers