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Customer Service Specialist with 5+ years in client support industry
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Competencies
Proficient in handling customer inquiries, managing complaints, and providing support through CRM systems and other communication platforms.
Experience in analyzing customer data and trends to improve service quality and operational efficiency.
Skilled in active listening, effective communication, and email correspondence to ensure clear information exchange.
Experienced in managing and utilizing CRM and support ticket systems to streamline customer service workflows.
Handled inventory controls and production tasks such as coffee packaging at White Coffee Corp.
Education
Languages
Summary
Experienced in providing high-quality customer support, managing client relationships, and streamlining communication processes across various channels.
Key Achievements
- Managed customer interactions across multiple platforms including chat, phone, and email.
- Handled inventory and production tasks as a Conductor at White Coffee Corp., overseeing coffee packaging processes.
- Developed effective communication and conflict resolution skills through varied customer-facing roles.
Experience
SERVICIO AL CLIENTE
CONDUCTOR
Me encargaba de sacar producción de café en diferentes maquinas de empaque.