This is my profileContact via CazVidDaniel
Customer Service Specialist with 8+ years in hospitality and support
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Competencies
Provided multi-channel support in fast-paced environments, enhanced user experience.
Reviewed content and supported clients in English, Portuguese, and Spanish.
Handled property insurance claims, legal document review, and case progression.
Prepared ingredients, served customers, and operated equipment in fast food settings.
Collaborated with teams, participated in training, and managed multiple tasks efficiently.
Education
Languages
Summary
Experienced in high-volume support, content moderation, and legal case management with a strong focus on accuracy and customer satisfaction.
Key Achievements
- Managed high-volume live chat support for online casinos, handling up to five concurrent conversations
- Participated in a project integrating AI into customer chat support, monitoring system performance
- Reviewed and moderated videos in multiple languages for a social media platform, ensuring compliance
Experience
LIFT OPERATOR / FOOD & BEVERAGE
Operated ski lifts, assisted skiers, and ensured safety protocols were followed., Worked in the kitchen preparing meals and as a food runner, delivering orders quickly and with a friendly attitude.
TRILINGUAL CONTENT MODERATOR
Reviewed and moderated videos on a Brazilian social media platform in English, Portuguese, and Spanish., Required a high level of attention to detail to ensure compliance with platform guidelines.
CUSTOMER SERVICE REPRESENTATIVE FOR ONLINE CASINOS
Managed high-volume live chat support, handling up to five simultaneous conversations with speed and accuracy., Processed credit load for casino games, created new user accounts, and maintained detailed records in Excel, tracking credits, winnings, and losses., Required strong attention to detail...
CUSTOMER SERVICE REPRESENTATIVE FOR PUMA
Provided customer support via calls, chats, and emails, assisting with stock availability, new product releases, discounts, and order status inquiries., Selected to participate in a special project integrating AI into customer chat support, monitoring system performance and reporting issues or...
CUSTOMER SERVICE REPRESENTATIVE FOR HEALTH INSURANCE PROVIDER
Started in phone support before transitioning to live chat assistance, helping members with billing inquiries, coverage details, and locating medical providers in their area., Selected for supervisor training, gaining administrative skills and team management experience.
CASE MANAGER
Managed property insurance claim cases by communicating with clients, insurance companies, and adjusters; filed claims on behalf of clients and ensured timely case progression., Reviewed legal documents, scheduled inspections, requested damage estimates, and submitted demand letters to support...