Daniela

IT Support Analyst & Application Specialist

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Costa Rica, Mato Grosso do Sul, Brazil

Available on CazVid

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Competencies

Demonstrated experience with C#.

.NET

Demonstrated experience with .NET.

ASP.NET Core/MVC

Demonstrated experience with ASP.NET Core/MVC.

Entity Framework

Demonstrated experience with Entity Framework.

REST APIs

Demonstrated experience with REST APIs.

Education

Bachelor's Degree, Computer Engineering

Universidad Castro Carazo

2016 - 2026

Technician, Web Development

Universidad Tecnica Nacional

2021 - 2022

Languages

SpanishNative

EnglishB2+ / Upper-Intermediate

Summary

Professional profile

Experience

IT Support Analyst & Application Specialist

Fujitsu

Dec 2023 - Sep 2026

• Resolved 678 technical incidents over three months, averaging 226 resolutions per month while consistently meeting established SLA requirements. • Achieved an 82% First Contact Resolution (FCR) rate from May to July 2026, diagnosing and resolving the majority of issues independently without further escalation. • Provided high-volume bilingual technical support (phone and ticketing) through ServiceNow, meticulously documenting troubleshooting steps and lifecycle actions. • Troubleshot and re

Skills

C#.NETASP.NET Core/MVCEntity FrameworkREST APIs

Published on CazVid - Oct 6, 2026

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