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Demonstrated experience with Fluent in English and Spanish.
Demonstrated experience with Microsoft Office Suite.
Demonstrated experience with Google Workspace.
Demonstrated experience with Adobe Creative Suite.
Demonstrated experience with Canva.
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Summary
Professional profile
Experience
Administrative Assistant
Administer training registrations, attendance tracking, and CE Broker submissions, supporting educational credit compliance for a 17,000-employee health system.. Maintain and optimize the Learning Management System (LMS) course catalog, improving access to online training programs and ensuring accurate content for staff development.. Capture, analyze, and report training data, deliver actionable insights and dashboards to senior leadership for strategic planning and compliance audits.. Provide executive-level administrative support by coordinating leadership meetings, preparing MOR materials, drafting presentations, and producing high-visibility reports used for decision-making.. Proactively manage calendars, coordinate complex schedules, arrange travel, and ensure seamless logistics for department leaders.. Serve as the first point of contact for executives, staff, and visitors, enhancing communication flow and representing the department with professionalism.
Lead Patient Financial Service Representative
Directed daily patient financial operations, ensuring accurate billing, timely insurance verification with Availity, and prompt resolution of payment issues.. Trained and mentored new hires, boosting team efficiency and improving onboarding speed.. Collaborated with insurance providers and internal teams, reducing claim discrepancies and accelerating reimbursement timelines.. Maintained compliant patient financial records within electronic health systems, supporting regulatory audits and smooth department operations.
Graduate Student Assistant
Managed and updated students, faculty, and alumni records to ensure data accuracy and support networking efforts.. Generated reports and queries for faculty and administrators to support academic and accreditation needs.. Created instructional guides and provided support for data entry software and record-keeping processes.
Radiology Imaging Assistant
Scheduled and registered patients for imaging procedures, providing clear instructions and ensuring a positive experience in a fast-paced hospital setting.. Assisted patients during imaging procedures and transported them safely between departments, prioritizing comfort and care.. Resolved patient concerns and coordinated with staff to minimize wait times, improving overall patient satisfaction.. Supported radiology technologists with image management in EPIC and facilitated timely communication of results to physicians.