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Customer Service & Quality Assurance Specialist with 5+ years of experience
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Competencies
Provided excellent customer support, assisted with product selection, and handled ordering functions.
Developed and maintained quality procedures, analyzed metrics, and liaised with departments to ensure quality standards.
Optimized customer support processes through targeted operational initiatives and continuous improvement practices.
Trained staff on operating procedures, created documentation such as checklists and job aids.
Analyzed quality and performance data to inform operational decisions.
Education
Languages
Summary
Experienced in delivering high-quality customer support and improving operational processes in diverse environments.
Key Achievements
- Reduced process inconsistencies and trained team members on best practices at Concentrix
- Developed and maintained quality assurance procedures, checklists, and job aids at Solvo Global
- Analyzed quality and performance data to support operational decision-making across roles
Experience
Customer Service Representative
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions., Optimized customer support by establishing collaborative service environments through targeted operational initiatives., Reduced process inconsistencies and effectively...
Quality Analysis Specialist
Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies., Developed and maintained quality assurance procedure documentation., Created and revised procedures, checklists and job aids to reduce errors., Analyzed quality and...