This is my profileContact via CazVidDaniela
Project Manager with 10+ years in technology and team leadership
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Competencies
Experienced in managing projects using Agile and Scrum methodologies, overseeing budgets, and coordinating stakeholder activities.
Led diverse teams in high-pressure environments, ensuring goals were met through strategic guidance.
Handled customer inquiries and complaints across bilingual support roles, maintaining high satisfaction levels.
Demonstrated empathetic and effective communication with clients and team members to resolve issues efficiently.
Proficient in tools like Microsoft Project, JIRA, Excel, Word, PowerPoint, Canva, WordPress, Teams, and Zoom.
Education
Languages
Summary
Experienced professional with a strong background in project coordination, team leadership, and bilingual customer support, adept at optimizing processes and ensuring client satisfaction.
Key Achievements
- Led a team of 18 at Foundever, achieving client performance goals.
- Implemented appointment-setting strategies at Foundever, improving efficiency.
- Managed customer relations in multilingual support roles, enhancing satisfaction.
Experience
Backup coach
Led a team of 18, successfully reaching the client’s performance goals, Implemented strategies to improve appointment-setting processes, resulting in increased efficiency., Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Insides Sales Agent
Cold calling potential sellers., Make physical and phone appointment with listing agents so sellers can list their properties.
Bilingual Customer Service Representative
Consistently met performance metrics and targets set by the company., Utilized problem-solving skills to navigate complex customer situations., Resolved customer complaints with empathy, resulting in increased loyalty and repeat business., Enhanced customer satisfaction by promptly addressing...
Bilingual Support Agent
Demonstrated the ability to handle calls in both languages, broadening the customer base served., Received commendations for the quality of service provided during customer interactions., Ensure confidentiality of sensitive customer information by adhering strictly to data protection regulations...