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Daniela
Especialista en seguros y atención al cliente con 5 años de experiencia en servicios de soporte y logística
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Competencies
Aplicó habilidades de comunicación para resolver consultas, entrenar personal y gestionar clientes.
Manejó relaciones con clientes en seguros y logística, asegurando la satisfacción y fidelización.
Coordinó entregas, gestiones de órdenes y cumplimiento de políticas en entornos logísticos y de seguros.
Utilizó Microsoft Office y sistemas especializados para gestionar información y procesos administrativos.
Brindó atención al cliente empática y paciente en situaciones complejas, mejorando la experiencia del usuario.
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Summary
Especialista con experiencia en soporte al cliente, gestión de pólizas y coordinación logística, enfocado en la satisfacción y eficiencia de procesos.
Key Achievements
- Gestionó actualizaciones de pólizas y certificados asegurando cumplimiento y precisión en múltiples roles.
- Proporcionó soporte integral al cliente en seguros de salud, mejorando la experiencia y utilización de beneficios.
- Coordinar con conductores y manejar órdenes para asegurar entregas puntuales y resolución de incidencias.
Experience
Insurance Specialist
Issued Insurance Certificates: Ensured clients received accurate insurance certificates promptly to enable them to collect loads, process payments, and handle cancellations efficiently., Policy Management: Managed updates to clients' insurance policies, including the addition and removal of vehicles and drivers, ensuring compliance with policy terms., Client Support: Delivered exceptional customer service by responding to all insurance-related inquiries, resolving issues, and providing guidance on policy details., Payment Collections: Executed collections activities and follow-up calls to secure payment of outstanding balances, maintaining accurate records of all transactions.
Health Insurance Customer Support Specialist
Client Assistance: Provided comprehensive customer support for health insurance services by resolving issues related to coverage, reimbursements, and medical service authorizations., Insurance Guidance: Educated clients on the proper utilization of their insurance benefits, including guidance on processes, providers network navigation, and claims submission., Order Management: Managed the ordering of medications and household supplies, ensuring accurate coordination of deliveries and prescriptions., Insurance Oversight: Monitored and controlled medical insurance details to ensure clients received the maximum benefits from their policies.
Customer Service Representative & Logistics Coordinator
Client Communication: Handled inbound and outbound calls from clients to provide updates on package statuses and address any concerns or inquiries., Order Issue Resolution: Identified and resolved order-related issues, including missing packages and incorrect shipments, to ensure customer satisfaction., Driver Coordination: Coordinated with drivers to ensure timely and accurate delivery of packages to the correct addresses., Employee Training & Monitoring: Trained new employees on company procedures and internal policies, and monitored their performance to ensure they adapted quickly and maintained high-quality service standards.