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daniellys

Customer Service Representative with 10+ years in Customer Support

Video resume

Customer service representative
Customer service representative

Contact

Barranquilla,Atlántico,Colombia
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Competencies

Customer ServiceAdvanced

Expert in providing exceptional customer service and resolving inquiries efficiently.

Communication SkillsAdvanced

Proficient in both verbal and written communication, ensuring clear and effective customer interactions.

Problem SolvingIntermediate

Skilled in identifying issues and providing effective solutions to enhance customer satisfaction.

Team CollaborationAdvanced

Experienced in working collaboratively within teams to achieve common goals and improve service delivery.

Education

Bachelor Degree
District Educational Institute La Magdalena
Professional Technician
Sena

Summary

Dedicated customer service professional with over 10 years of experience in diverse support roles, known for enhancing customer satisfaction and team collaboration.

Key Achievements

  • Consistently achieved high customer satisfaction ratings during tenure at Sykes.
  • Improved response time for customer inquiries by streamlining communication processes.
  • Trained and mentored new customer service representatives to enhance team performance.

Experience

Printing Assistant

Visión impresores
2009 - 2011

Customer service representaive

Bilateral
2013 - 2014

Customer service representaive

Bilateral
2015 - 2016

Customer service representaive

Sykes
2017 - 2019

Customer service representaive

Sutherland global service
2020 - 2020

Customer service representaive

Sykes
2020 - 2023

Customer service representaive

Continuum Global Solutions
2024 - 2024

Skills

Customer ServiceCommunication SkillsProblem SolvingTeam Collaboration

Video Transcript

Customer service representative

Hi, this is Anielis Varela, I'm 36 years old. I have experienced working as a customer service representative for the past nine years in the position I'm applying for today. It's for the customer service representative position. You currently have open. I have worked for different companies based in the United States.

Published on CazVid - May 20, 2026
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