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Danny
Customer Service & Operations Specialist with 5+ years of experience
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Competencies
Provided in-person and phone customer support, managed inquiries, complaints, and loyalty programs.
Handled inbound/outbound calls related to credit card debts, negotiated payment plans, and resolved payment conflicts.
Oversaw restaurant daily operations, prepared financial reports, managed staff scheduling, and maintained quality standards.
Promoted specials, improved sales volume, and served as a commercial advisor to enhance customer engagement.
Assisted with administrative tasks such as staff scheduling, supplier payments, and requisition management.
Education
Languages
Summary
Dedicated professional with over 5 years of experience in customer service, collections, and operations management across diverse industries in Colombia.
Key Achievements
- Managed customer interactions, order processing, complaint resolution, and rewards programs at Gecarellis Pizzeria.
- Handled high-volume credit card collections, processed payments, negotiated payment plans, and supported customer retention at Concentrix.
- Supervised daily restaurant operations, prepared financial reports, managed staff, and promoted sales as a Restaurant & Operations Manager at Beer Pub.
Experience
Customer Service and Sales Specialist
Managed in-person and phone customer interactions, including order processing, inquiries, and complaint resolution., Increased revenue by promoting specials and generating new offers to improve sales volume., Coordinated delivery logistics, ensuring timely and accurate dispatch of orders., Built...
Collections Specialist
Handled high-volume inbound and outbound calls related to credit card debt and payments., Processed payments and negotiated flexible payment plans using internal systems., Resolved basic payment conflicts and escalated high-risk cases to specialized departments., Supported customer retention by...
Restaurant & Operations Manager
Oversaw daily restaurant operations, ensuring compliance with regulations and quality standards., Prepared P&L reports and conducted cost and inventory analyses to maintain profitability., Managed payroll, staff scheduling, and administrative functions., Enhanced sales by serving as a...