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Customer Service & Legal Support Specialist with 5+ years of experience
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Competencies
Provided support and assistance to clients, ensuring their needs were met efficiently.
Collected, organized, and maintained medical and legal records to support case workflows.
Assisted with case documentation, scheduling, and client communication in legal settings.
Handled document preparation, organization, and data entry for legal and medical cases.
Education
Languages
Summary
Dedicated professional with comprehensive experience in customer service, legal support, and records management, committed to efficient and organized workflows.
Key Achievements
- Exceeded performance metrics as a Customer Service Representative at Sitel over nearly 3 years.
- Managed and organized medical records efficiently, ensuring timely updates for client cases.
- Collected and assembled legal documents, facilitating case preparation at Alonso & Alonso Law Firm.
Experience
Customer Service Representative
Worked as a Customer Service Representative for almost 3 years., Worked hard to achieve goals and exceed metric expectations.
Medical Records Assistant
Collected medical records from facilities where clients were treated., Organized records and uploaded them to each client case., Ensured all information was received, organized, and up to date.
Case Assembler and Evidence Legal Assistant
Collected client’s personal information and requested documents needed for their cases., Scheduled next appointments and explained contract and payment plans., Organized each client’s documents into one package and requested specific documentation as evidence.