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Darian
Sales Adviser
Contact
Competencies
Experiencia demostrada en SAP.
Experiencia demostrada en Microsoft Office.
Experiencia demostrada en Microsoft Excel.
Experiencia demostrada en Microsoft Teams.
Experiencia demostrada en Microsoft Outlook.
Education
Languages
Summary
Sales Adviser buscando nuevas oportunidades
Experience
Sales Adviser
Contacted potential customers by phone to schedule appointments.. Presented and recommended premium kitchen products based on customers' needs and preferences.. Managed the sales process from initial contact to product presentation and negotiation.. Negotiated with customers and addressed questions or concerns throughout the sales process.. Followed up with customers to maintain communication and support the sales process.. Built positive customer relationships through effective communication and personalized service.
Bilingual Technical Support Specialist (Tier 2 / Escalations & Operations Support)
Provided advanced technical support in English and Spanish for Apple customers across the United States and Latin America.. Managed complex escalations involving warranty exceptions, system issues, and account-related concerns.. Handled customer accounts using SAP, including subscription cancellations, purchase adjustments, and ownership transfers.. Collected and analyzed diagnostic data (logs, videos, images) to document and escalate cases to engineering teams.. Coordinated directly with Apple Store teams to schedule repairs, manage appointments, and ensure successful service delivery.. Processed warranty exceptions and temporary coverage extensions to enable customer repairs when standard coverage had expired.. Managed repair chain cases, coordinating replacement devices and resolving logistics issues.. Created and maintained detailed case documentation, ensuring accuracy and proper follow-up.. Supported business and education customers with Apple Business services, including account setup and device enrollment.. Delivered customer support across chat, email, and phone channels, with strong focus on written communication and case management.. Handled sensitive customer data following security and compliance guidelines.. Managed high-volume case queues while maintaining accuracy and attention to detail.
Travel Agent
Provided customer service and travel assistance to Spanish-speaking clients.. Advised customers on travel destinations and vacation packages based on their needs and budget.. Managed inbound and outbound customer communications.. Resolved customer inquiries and provided timely and effective solutions.. Guided customers in selecting travel options, including hotel recommendations, transportation, and destination information.. Followed up on customer requests to ensure successful service delivery.