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Competencies
Demonstrated experience with Microsoft Office Suite.
Demonstrated experience with CRM & Ticketing Platforms.
Demonstrated experience with Email Support Platforms.
Demonstrated experience with Data Entry.
Demonstrated experience with Logistics Coordination.
Education
Languages
Experience
Logistics Coordinator
Coordinated end-to-end shipment processes, ensuring accurate scheduling, timely dispatch, and consistent communication with suppliers and service providers., Managed procurement documentation, prepared order files, and conducted vendor follow-up to confirm delivery status and resolve discrepancies., Monitored purchase orders, verified deliveries, and updated inventory records to maintain accurate and reliable internal tracking., Collaborated with suppliers, clients, and internal departments to support smooth logistics operations and prevent delays or workflow interruptions., Ensured proper documentation flow, maintained detailed records, and supported operational reporting to enhance transparency and process efficiency., Assisted in handling logistics-related inquiries, providing clear communication and timely updates to stakeholders.
Sales Agent - Sales Department
Prospected, qualified, and contacted potential clients to promote company products and services across multiple communication channels., Conducted needs assessments, presented solutions, and negotiated pricing, discounts, and payment terms to secure successful sales closures., Maintained organized and accurate customer records while actively managing leads, follow-ups, and ongoing opportunities., Consistently met and exceeded sales goals through strategic outreach, effective communication, and strong product knowledge., Provided clear product information, guided customers through the decision-making process, and delivered after-sales support to strengthen long-term relationships., Utilized CRM tools to track pipeline activity, update client interactions, and support accurate sales forecasting.
Customer Service Specialist - Submittable Department
Managed a high volume of customer inquiries via email through the Submittable platform, ensuring clear, timely, and accurate responses., Provided detailed information about services while guiding customers through processes and addressing their questions with clarity and professionalism., Resolved customer issues efficiently, demonstrating strong problem-solving skills and the ability to handle complex or sensitive cases., Collaborated with cross-functional teams to address escalated or multifaceted inquiries, ensuring seamless resolution and a positive customer experience., Maintained an in-depth understanding of company services, policies, and procedures to deliver precise and reliable information to customers., Ensured accurate documentation of all interactions, contributing to consistent workflow and high-quality service standards.
Call Center Agent - Call Center Department
Managed high-volume inbound and outbound calls while delivering clear, efficient, and customer-focused assistance., Followed communication scripts and company guidelines, adapting responses to address a wide range of customer inquiries., Updated and maintained databases according to business requirements, ensuring accuracy and consistency in all customer records., Met key performance metrics, including Average Handle Time (AHT) and quality assurance scores, while maintaining a professional and positive customer experience., Documented customer interactions thoroughly to support proper follow-up, case resolution, and operational efficiency., Demonstrated strong communication skills and the ability to remain composed and solution-oriented in fast-paced call center environments.