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Customer Service & Administrative Professional with 5+ years in Tech & Retail
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Competencies
Engaged in technical and general customer support across various platforms in bilingual contexts.
Utilized Excel and Word for document management, report preparation, and administrative tasks.
Managed inventory control and property supervision in the retail and construction sectors.
Provided remote technical assistance and troubleshooting for smart home, payment platforms, and gaming systems.
Delivered customer service and translation services in both Spanish and English.
Education
Languages
Summary
Experienced professional with a strong background in customer service, technical support, and administrative tasks across technology, retail, and service industries.
Key Achievements
- Provided technical support for diverse platforms including Vivint Smart Home, Venmo, and gaming systems, demonstrating versatility.
- Handled multifaceted responsibilities such as inventory management, document archiving, customer service, and order preparation across different roles.
- Supported bilingual customer service, translating and assisting Hispanic clients, enhancing communication channels.
Experience
ADMINISTRATIVE ASSISTANT
Document archiving and management, Customer service, Inventory control, Order preparation
SERVICE ADVISOR
Technical support for Vivint Smart Home security platform, Customer service in Spanish and English, Report preparation, Troubleshooting and remote assistance for the platform
INVENTORY ASSISTANT/GUARD
Property supervision, Inventory management and monitoring (construction materials), Petty cash handling, Order reception, Payroll payment to employees (check)
CUSTOMER SERVICE REPRESENTATIVE
Technical support for Venmo digital payment platform, Remote assistance for payment processing, Customer service, Resolution of platform-related queries, Translation services for Hispanic customers
SOCIAL MEDIA EVALUATOR
Online web evaluation according to detailed criteria using a specialized annotation tool, Fact-check fake news for platforms such as Facebook or Instagram
GAMING AGENT
Customer support, Technical assistance for gaming platforms, Account management and gameplay-related queries, Minor sales initiatives by offering players upgrades to enhanced game editions and premium features