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Dave
Logistics and Client Communications Specialist with 10+ years in automotive and legal sectors
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Competencies
Proficient in managing vehicle sourcing, transport logistics, and out-of-state repossessions for automotive dealerships.
Experienced in assessing client eligibility, handling bilingual outreach, and maintaining client relationships in legal and automotive contexts.
Assisted in creating department procedures at a legal firm, improving intake processes and document management.
Skilled in contract governance, risk mitigation, and vendor collaboration within business planning roles.
Education
Languages
Summary
Experienced in operational coordination, vehicle sourcing, and client outreach across legal and automotive sectors. Skilled in process improvement and managing diverse teams, with a focus on efficiency and client satisfaction.
Key Achievements
- Streamlined vehicle acquisition and transportation processes, boosting dealership efficiency by 30%.
- Managed diverse client portfolios, including bilingual account management for Spanish and English-speaking customers.
- Contributed to department process creation in a legal firm, enhancing intake workflows and document organization.
Experience
Vehicle Acquisition & Logistics Specialist
Identified and sourced vehicles at auctions based on dealership requirements and weekly budgets., Managed purchasing and coordinated transport of vehicles to the dealership., Oversaw out-of-state repossessions and arranged transport back to Kentucky.
Senior Intake Manager
Assisted managing partners in creating department processes and procedures., Contacted potential clients, assessed Lemon Law claim eligibility, and completed intake forms in CRM., Collected and organized documents for attorney review.
Intake Assistant
Assisted Intake Specialist in calling veterans and completing intake forms in Salesforce., Collected Decision Letters and other necessary VA documentation.
Account Manager
Managed 500 Spanish and English-speaking accounts, maintaining delinquency and collections goals., Contacted customers to resolve declined payments and maintain accounts., Handled out-of-state repossessions and coordinated vehicle transport.
Patient Recruiter
Called potential patients to determine eligibility for clinical trials., Served as the main point of contact, representing the company to patients.