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Customer Success & Support Specialist with 7+ years in Tech & Retail
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Competencies
Applied customer success strategies and maintained high customer satisfaction through loyalty programs.
Utilized CRM systems for managing workflows, documentation, and tracking customer interactions.
Handled and escalated customer issues efficiently to improve overall experience and issue resolution times.
Provided consistent support across multiple channels to address diverse customer needs.
Supervised team operations and managed daily workflows at Lefemme Studios.
Education
Languages
Summary
Experienced professional with over 7 years in customer success, sales, and virtual support roles across tech and retail industries.
Key Achievements
- Analyzed sales processes and produced QA reports to improve accuracy at Dynamic Eco Home
- Delivered high-volume multi-channel support at Amazon, maintaining CRM documentation and reducing recurring issues
- Managed sales pipelines and coordinated with financial teams at Teleperformance to ensure smooth customer transactions
Experience
Customer Success / QA Representative
Analyzed sales processes to align proposals, expectations and deliverables for U.S. solar clients; produced concise QA reports and led case reviews to identify discrepancies., Partnered with sales, service and design teams to improve accuracy, build trust and ensure fair resolutions for customer...
Customer Service Associate
Delivered high-volume phone, chat and email support for diverse customers; maintained accurate CRM documentation and escalated recurring issues to reduce repeat contacts., Strengthened customer satisfaction and loyalty through clear communication, efficient problem resolution and adaptability to...
Bilingual Sales Representative
Managed sales processes from lead follow-up to credit applications and Salesforce deals; delivered customer service and coordinated with financial teams.
Virtual Assistant
Managed CRM workflows and marketing tasks; provided virtual support to streamline operations.
Manager
Supervised performers and daily operations, ensuring technical quality and client satisfaction.