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Chemistry and Laboratory Specialist with 5+ years of education and analytical experience
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Competencies
Performed chemical analysis and operated laboratory equipment for environmental chemistry and microbiology at university labs.
Supervised and trained teams of customer support specialists, optimizing performance and operational discipline at Teleperformance.
Taught secondary school chemistry focused on standardized test preparation, supporting 학생 이해 and exam success.
Validated and implemented analytical methods for color determination in water quality testing, ensuring compliance and accuracy.
Provided remote technical assistance to clients, resolving product issues and ensuring customer satisfaction in a multicultural environment.
Education
Languages
Summary
Experienced in laboratory analysis, chemical method validation, and secondary education instruction. Proven leadership in team supervision and client support across diverse settings. Skilled in problem-solving, training, and operational discipline.
Key Achievements
- Developed and validated an analytical method for color determination in water quality testing at UPB Monteía Laboratory.
- Led a team of customer support agents at Teleperformance, focusing on remote technical support for US and Canadian clients.
- Taught chemistry courses aligned with SABER and ICFES tests, enhancing student preparedness in secondary education.
Experience
Chemistry teacher
Teach the chemistry course oriented to the SABER or ICFES tests, to students in the 10th and 11th year of secondary school.
Laboratory Assistant
Assistance of academic practices in the laboratories of Environmental Chemistry and Microbiology through the preparation of solutions, arrangement and storage of reagents and materials; as well as the operation of chemical analysis equipment.
Physicochemical Analyst
Validate and implement an analytical method for color determination; In addition to being an assistant in analytical tests as part of the commercial activities of the laboratory.
Agent
Provide remote support in the use of the company's customers' products to individuals in the United States and Canada.
Supervisor
Lead a group of experts in interactions in constant development to meet the requirements of the line of business., Have line-of-business responsibility when it comes to achieving results in financial and performance terms., Develop the talent of each person in the group by training them in order to...