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David
Partner & Domain Support Manager with 7+ years in Tech & Networking
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Competencies
Built and maintained relationships with major domain registrars and business partners to support organizational growth.
Provided tier-3 support for domain registration issues, network connectivity, and cybersecurity monitoring across platforms.
Supported and maintained FTTH and fiber optic equipment, managing support processes and responding to service interruptions.
Identified growth opportunities, developed promotional strategies, and contributed to organizational expansion efforts.
Authored SOPs, user manuals, and SLAs, enhancing operational consistency and team onboarding.
Education
Languages
Summary
Dedicated professional with extensive experience in managing strategic partnerships, support operations for domain and network services, and process development. Proven ability to coordinate cross-departmental projects and resolve complex technical issues.
Key Achievements
- Strengthened global registrar partnerships, facilitating collaboration with Namecheap, Ionos, and others.
- Led the management of .MX ccTLD operations, ensuring security, proper registration processes, and abuse prevention.
- Developed and documented processes, SOPs, and user manuals, improving operational efficiency for support teams.
Experience
Partner Manager .MX
Managed strategic partnerships, strengthening collaboration with major global registrars such as Namecheap, Akky, Ionos, InternetX and Porkbun., Supported business development by identifying growth opportunities, creating promotional materials, and assigning competitive pricing during...
Commecial and Domain Support Specialist - .MX Domains
Remote FTTH network support and management., Support and management of FTTH (fiber optic) equipment., Maintenance in response to service interruptions., Generation of field routes for residential support technicians team in the United States of America., Territorial .MX administration: Executed...
Tech Support Lvl. 1 & Customer Service
Handled objections and was proficient in resolving customer issues via troubleshooting in TLDs and ccTLDs, firewalls, hosting, custom email, SSL certificates, Azure and Microsoft Exchange.
Tech Support Lvl. 1 & Customer Service
Assistance to users with shared hosting (cPanel), VPS, dedicated servers, and some experience with AlmaLinux.