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Customer Service and Support Specialist with 5+ years in telecom and retail
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Competencies
Handled troubleshooting, billing inquiries, and account issues for utility services.
Supervised customer support operations, improving workflows and team performance.
Advised and supported customers, ensuring clear, helpful communication and issue resolution.
Maintained knowledge of energy plans, transaction processes, and security procedures for service delivery.
Managed multiple client inquiries and team workflows to ensure a seamless customer experience.
Education
Languages
Summary
Experienced in technical support and customer service in telecom and retail environments, skilled in troubleshooting, client advisory, and team leadership.
Key Achievements
- Provided technical support for gas and electricity services, troubleshooting issues and handling billing inquiries.
- Led a support team at WEBHELP, optimizing workflows and ensuring high-quality service delivery.
- Assisted high-end clientele with inquiries, personalized recommendations, and issue resolution, maintaining customer satisfaction.
Experience
Customer Service, Technical Support
Provided technical support for gas and electricity services, troubleshooting issues and handling billing inquiries., Advised customers on energy plans and usage optimization while ensuring compliance with industry regulations.
Auxiliar Support, Operation Supervisor
Delivered high-end customer service, assisting elite clientele with inquiries, personalized recommendations, and issue resolution., Managed transactions, returns, and special orders, ensuring a seamless luxury shopping experience., Provided frontline support for Cash App users, assisting with account inquiries, transaction troubleshooting, and security concerns., Led a team in managing customer support operations, optimizing workflows, and ensuring high-quality service delivery.