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Competencies
Demonstrated experience with Customer Service.
Demonstrated experience with Back-Office Operations.
Demonstrated experience with Collections & Billing Support.
Demonstrated experience with CRM Management.
Demonstrated experience with Email & Chat Support.
Education
Languages
Summary
Professional profile
Experience
Back Office Loan Specialist
Supported customers throughout the loan application process via email and phone communication.. Verified customer eligibility and documentation requirements.. Tracked and monitored loan applications to ensure timely follow-up and resolution.. Worked with lead generation processes to assist customers effectively.
Collections Agent
Encouraged timely debt payments through professional customer interaction.. Processed payments and refunds accurately.. Resolved billing and credit-related issues efficiently.
Customer Service Agent – Back Office
Maintained customer satisfaction through proactive problem-solving and support.. Assisted agents with processes, policies, and tool usage.. Managed CRM tickets, chats, emails, and escalations.
Tourist Guide Translator
Translated communication between tourist guides and visitors.. Provided phone and video call translation support for tourists and potential visitors.