This is my profileContact via CazVidDavid
Customer Service & Tech Support Specialist with 8+ years of diverse experience
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Competencies
Handled customer inquiries, billing issues, and support for various products and services.
Provided technical assistance for software, hardware, and device connectivity issues across multiple roles.
Directed and trained team members, ensuring accuracy and adherence to procedures.
Gathered, verified, and transferred data; maintained system operations and inventory records.
Coordinated meetings, follow-ups, and client communications via email, calls, and Zoom.
Education
Languages
Summary
Versatile support specialist with extensive experience in customer service, technical troubleshooting, team leadership, and data management across technology, insurance, and client support sectors.
Key Achievements
- Managed technical support and customer service for solar power systems at Callnovo / Workwiser.
- Led data collection, verification, and training efforts in insurance operations at Dental robot.
- Provided comprehensive customer and technical support across telecommunications and gaming sectors at CONCENTRIX.
Experience
Customer service / Mango Power
Customer support for solar power systems, including inverters and portable units., Incoming calls for customers, providers, and support, as well as some installers., Follow up on customer inquiries and handle special requests through email communication., Arranging Zoom meetings with tech support...
Data entry
Reaching out to the insurance provider to gather customer information in line with USA policy and coverage., Gather data and transfer it to a central system information hub., As a team leader, ensure that information is submitted correctly by verifying and coordinating with my team., One-on-one...
Customer service - Tech support - Soft sales / Microsoft-Xbox
Customer care services handle inquiries and manage billing issues., Tech support for gamers, offering help with consoles, controllers, and connectivity to ensure smooth gameplay., Arrange repair services as needed., Collect data logs from defective devices., Following up with a data log for...
Reception agent
Handling incoming calls from clients requesting updates on their cases., Connect the clients with the appropriate person responsible for the case., Schedule Uber services for clients as needed., Identify new leads and direct them to the appropriate department based on the demand or specific case.
Customer service / Amazon
Customer support for general inquiries and questions about promotions or special offers., Resolved billing concerns., Processing a refund and return request according to the policy., Verify and track the shipping status for customers.
Customer service / Tech support
Customer service for billing, hardware, and software or operating system issues for phones, computers, tablets, and smartwatches., Escalation support involved handling calls as a supervisor, managing special requests, collecting data logs for all devices, and collaborating with engineers for the...
IT support / Warehouse officer
IT support focused on maintaining and updating all computers, systems and printers., Warehouse verification involves keeping the inventory and medical products up to date., Prepare packages for delivery across the entire country., Administrative assistant for the warehouse leader, responsible for...