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David

Advisor 1 Customer Service

Contact

Bogotá, Bogota D.C., Colombia
Available on CazVid
Contact via CazVid

Education

ACADEMIC BACHELOR'S DEGREE
NEW KINGDOM SCHOOL OF GRANADA
2012 - 2018
ENGLISH AS SECOND LANGUAGE
ZONI LANGUAGE CENTERS (USA)

Languages

Spanish100%
English80%

Summary

Perfil profesional

Experience

ADVISOR 1 CUSTOMER SERVICE

CONCENTRIX CVG CUSTOMER COLOMBIA S.A.S
Mar 2021 - Jul 2021

Bilingual customer service agent for incoming calls for a department store campaign located in the USA.. Attention and solution of requirements related to the sale of products in the client's virtual store.

STRAVEL ASSOCIATE

IGT SERVICES AND TECHNOLOGIES COLOMBIA S.A.S/IGT SOLUTIONS
Nov 2021 - Mar 2022

Price Line Telephone Agent, a campaign that is related to the hotel industry, answering incoming calls to modify flight, hotel and car rental reservations, clearly customer service.

CUSTOMER SERVICE AGENT

FACEBOOK/META ATENTO COLOMBIA S.A
Nov 2022 - Feb 2023

Bilingual chat agent for META, specifically customer service with requirements from META platforms such as Facebook, Instagram and WhatsApp regarding advertising and customer accounts.

PARTNER CONSULTANT SERVICE FOR Booking.com

INTOUCHCX
Mar 2023 - Feb 2024

Helps the application's partners, the owners of the leases, therefore it was attended to with respect to reservations, money that the partners did not receive, it helps fix the partners' calendar to receive more reservations.

Chat & Email Representative Video Game LOB

AMAZON
Ago 2024 - Mar 2025

Supported players requiring assistance with in-game issues such as the game not opening, game crashes, and in-game items disappearing from inventory.. Handled 3 chats at a time, as well as emails.

Published on CazVid - Oct 7, 2026
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