This is my profileContact via CazVid
David
Call Center Professional with 10+ Years in Customer Service & Dispatching
Video resume
Call Center
Looking for anything in customer service or dispatching
Contact
Bogotá, Bogota D.C., Colombia
Open to remote
Available on CazVid
Competencies
Customer ServiceExpert
Applied in multiple roles to provide excellent support and resolve client issues.
DispatchingAdvanced
Managed dispatching tasks effectively in call center operations.
Training & DevelopmentIntermediate
Conducted training sessions for new hires and ongoing team development.
Quality AssuranceIntermediate
Implemented quality monitoring protocols to ensure service standards.
Bilingual CommunicationExpert
Fluent in English and Spanish, facilitating communication with diverse customers.
Summary
Experienced call center professional with over a decade of experience in customer support, dispatching, and team management, fluent in English and Spanish.
Key Achievements
- Progressed through roles from agent to supervisor, manager, trainer, and QA in the call center industry.
- Gained extensive experience across customer service, retention, sales, and dispatching functions.
- Led training sessions and quality assurance initiatives to improve team performance.
Skills
Customer ServiceDispatchingTraining & DevelopmentQuality AssuranceBilingual Communication
Published on CazVid - Jul 3, 2025