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Andres
Customer Service & Health Insurance Specialist with 5+ years in Medical & Insurance
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Competencies
Provided bilingual customer support and technical assistance in medical insurance contexts, consistently resolving complex issues.
Specialized in U.S. health insurance policies, including HMO, PPO, and Medicare, managing authorizations effectively.
Led training initiatives for new agents, developing process documentation and mentoring team members.
Managed medical data and web platforms with AI tools, ensuring data accuracy and system efficiency.
Conducted phone sales and policy closing in English, optimizing communication strategies for customer engagement.
Education
Languages
Summary
Dedicated professional with over 5 years in medical insurance, customer support, and training. Proven ability to handle complex cases, optimize processes, and lead team development in a bilingual environment.
Key Achievements
- Promoted from agent to trainer at Blackstone Medical Services, leading onboarding and process education for new staff.
- Handled complex medical documentation and insurance authorizations, improving case resolution efficiency.
- Optimized call times and achieved monthly objectives consistently in a high-volume health insurance environment.
Experience
PATIENT CONCIERGE REPRESENTATIVE BILINGUAL AGENT / SALES REP / AUTHS REP / TRAINER
English-language phone sales advisor with policy closing, Specialist in US medical coverage authorization, Promoted to trainer - Training of new agents on processes and products, Expert handling of American health insurance (HMO, PPO, Medicare), Optimization of call times and achievement of monthly...