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David
Social Media and Operations Specialist with 5+ years in Customer Support and Logistics
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Competencies
Utilized social media platforms like Facebook, WhatsApp, Twitter, and Instagram for customer engagement and travel advisories.
Provided support and resolution for airline and financial institution clients, enhancing customer satisfaction.
Assisted in managing transportation logistics by coordinating with drivers, dispatchers, and brokers.
Used Microsoft Office tools for documentation, communication, and data management in various roles.
Education
Languages
Summary
Experienced in social media operations, customer service, and transportation coordination with a focus on operational excellence.
Key Achievements
- Managed social media interactions and resolved customer issues for a renowned low-cost airline.
- Handled chat consulting for a major U.S. financial institution, improving communication efficiency.
- Coordinated transportation services to ensure timely deliveries and load tracking in a logistics environment.
Experience
Social Media Operator
Sales advisor, writing and resolution for renowned low cost airline., Travel advisor through social media such as Facebook, WhatsApp, Twitter and Instagram.
Back Office Agent
Analyst through the management of chat consulting for a major U.S. financial institution.
Logistic Coordinator
Assist in managing transportation services for a brokerage company by coordinating with drivers, dispatchers and brokers to ensure on-time deliveries and accurate load tracking.