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Project Manager with 10+ years of delivering cross-functional initiatives
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Competencies
Managed projects from initiation to completion, coordinating teams and timelines.
Facilitated communication among clients, teams, and vendors to ensure alignment.
Identified and mitigated project risks to minimize delays and budget overruns.
Tracked and controlled project budgets, ensuring financial efficiency.
Applied Agile principles to streamline project workflows and enhance team collaboration.
Education
Summary
Experienced in leading cross-functional teams and managing complex projects
Key Achievements
- Led successful project teams across multiple industries, improving delivery timelines
- Developed project management frameworks adopted enterprise-wide
- Progressed from project coordinator to senior project manager, managing larger scopes
Experience
VA RECEPTIONIST
Handled 45+ inbound and outbound calls daily, demonstrating strong communication and time management skills., Scheduled client callbacks and accurately relayed key information to internal teams for seamless follow-up., Coordinated Uber rides to ensure clients arrived at appointments on time., Left detailed and organized messages from clients, defense attorneys, and providers to the appropriate team members., Verified and updated client contact information to maintain accurate and up-to-date records.
CUSTOMER SERVICE AGENT
Delivered world-class customer service to patients by providing health-related reminders and resolving issues related to the mobile app, user accounts, and connected health devices., Managed and prioritized daily outbound calls, averaging 80 calls per day, to ensure timely and consistent patient outreach., Compiled and presented priority call reports to assist team members in focusing on high-need patients., Accurately completed and maintained multiple tracking forms to document patient interactions and reminders., Supported a seamless patient experience by balancing empathy, technical troubleshooting, and attention to detail.
QA ANALYST - STARBUCKS CAMPAIGN
Wrote and implemented new rework procedures to standardize processes and streamline workflow across teams., Updated quality control standards, methods, and procedures to align with compliance and regulatory requirements., Conducted in-depth evaluations of quality issues and performed root cause analyses to identify and resolve recurring problems., Improved QA processes, enhancing overall efficiency, effectiveness, and team productivity., Developed and executed comprehensive test plans, significantly improving product quality and user satisfaction., Identified defects and inconsistencies through rigorous testing, contributing to the continuous enhancement of applications and services.
CUSTOMER SERVICE REPRESENTATIVE
Delivered primary support to both internal and external customers, ensuring a positive service experience., Accurately updated and maintained customer account information to ensure up-to-date records., Applied proactive problem-solving strategies to address customer needs and maintain high satisfaction levels., Responded promptly to customer inquiries regarding products, services, and company information.
TECH SUPPORT AGENT
Advised customers on new products and guided them in selecting devices that best met their needs., Clearly communicated company policies and procedures to ensure customer understanding., Resolved customer complaints promptly and professionally, using de-escalation techniques to maintain satisfaction., Maintained thorough knowledge of products and services to provide accurate and helpful guidance., Conducted follow-ups to assess customer satisfaction and ensure resolution effectiveness.