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Competencies
Demonstrated experience with Reception.
Demonstrated experience with Cash Handling.
Demonstrated experience with Tour Sales.
Demonstrated experience with Office Programs.
Demonstrated experience with Calendar Management.
Education
Languages
Experience
Receptionist / Cashier
Customer reception, Computer usage, Handling petty cash and safe, Problem resolution, First aid assistance
Reservations and Operations
Tour sales by phone and email, Daily operations: organizing drivers and tour guides according to bookings, Purchase of park tickets, Use of Office programs such as Word and Excel
General Manager Assistant
Calendar management, Emails and calls, Document preparation, Responding to customer reviews on TripAdvisor, Booking, Expedia, and Google, Attending meetings and taking notes
Reservations Supervisor/MOD
Sale of rooms, tours, and transportation via phone and email, Handling calls and emails, assisting guests during their stay in La Fortuna, Assisting customers through extranets such as Expedia, Booking, and HotelBeds for modifications, cancellations, or booking transport and activities
Receptionist
Guest reception (check-in and check-out), Conflict resolution, Phone assistance for in-house guests, Assistance with restaurant reservations both on and off property, Registration cards and key handling
Concierge
Extensive knowledge of activities and transportation options, including luxury, vans, helicopters, or charters, tailored to guest budgets, Itinerary planning and creation, Responding to calls and emails (from in-house or external clients), Flight checks to confirm accuracy of information, Assistance in offering babysitting services, Assistance with dinner reservations both on and off property.