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Dennis
Customer Service and Tech Support Specialist with diverse experience
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Competencies
Experience assisting customers with product inquiries, billing, and support in various sectors.
Provided technical assistance for smart devices, internet, and TV services, resolving technical issues effectively.
Interpreted for basic to complex conversations in medical, legal, and customer service contexts.
Assisted in promoting additional services and products during customer interactions.
Education
Languages
Summary
Experienced customer service agent with expertise in technical troubleshooting, client communication, and support across various industries, dedicated to enhancing customer satisfaction and operational efficiency.
Key Achievements
- Provided customer support across multiple industries including legal services, car rentals, and telecommunications.
- Handled diverse customer inquiries, including billing, product troubleshooting, and technical issues via chat and phone.
- Enabled upselling and payment processing, improving customer engagement and revenue opportunities.
Experience
Customer service and sales for LegalZoom
Customers called in with question about the products, to place orders, billing questions.
Customer service for Avis and Budget Group
Help customers with car rental bookings, capture the information and try to up sale any extra amenities.
Customer service and tech support agent for Char-broil
Help people find parts for their respective units for example, gas grills, smokers, etc., Help them fix any issue that affected the performance of the unit, this was through the chat system.
Customer service agent for Curacao
Helping customers with their payments, help them understand their bill and even place orders for any desired item.
Technical support agent for Verizon FIOS
Help customers with their tv, internet and phone service for example, slow speeds, pay per view events, upgrading packages, static in the line.
Interpreter for Language Line
Interpret from basic conversations to more expert topics., Examples could be for a front desk, doctors appointments, 911 calls, child support services.