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Competencies
Demonstrated experience with Bilingual Support.
Demonstrated experience with Conflict Resolution.
Demonstrated experience with Consultative Selling.
Demonstrated experience with Consumer Psychology.
Demonstrated experience with Neuromarketing.
Education
Experience
Sales Advisor and Sales Trainer
Guided and executed personalized sales strategies using consumer psychology, neuromarketing, and consultative selling techniques., Participated in the Bogotá Book Fair for 15 consecutive days, supporting enrollment and sales goals., Conducted in-person sales and negotiations adapted to customer needs., Supported teammates with sales processes and strategy adaptation., Implemented active breaks and breathing exercises to strengthen motivation and team well-being.
Customer Service Representative
Provided bilingual support for users regarding digital products and platforms., Managed inbound calls focused on customer satisfaction and issue resolution., Strengthened remote technical support and communication skills.
Customer Service Representative and Coach
Provided bilingual customer support, conflict resolution, and coaching., Promoted to team coordinator and coach with KPI follow-up and call monitoring., Analyzed service quality and performance metrics., Led wellness initiatives and communication development.
Technical Support Representative
Provided remote bilingual technical support., Diagnosed and resolved technical issues., Educated customers on products and services.