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Desi
Sales Development Specialist – Legal case support
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Competencies
Experiencia demostrada en Consultative Sales & Closing.
Experiencia demostrada en Customer Retention & Loyalty.
Experiencia demostrada en Legal Case Intake Support.
Experiencia demostrada en Objection Handling.
Experiencia demostrada en Real Estate Acquisition.
Education
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Summary
Perfil profesional
Experience
Sales Development Specialist – Legal case support
Worked closely with paralegals and attorneys to support the progression of personal-injury cases and help accident victims pursue appropriate compensation.. Supported accident victims throughout the sales and case-intake process, helping connect qualified prospects with legal representation and case evaluation.. Handled opportunities involving potential case values ranging from approximately $8,000 to more than $150,000.. Conducted consultative sales conversations, identified client needs, addressed complex objections, and converted hesitant prospects into qualified long-term clients.. Maintained a healthy sales pipeline through strategic prospecting, follow-up sequences, and CRM management.. Collaborated with Sales Leadership and Quality Assurance teams to optimize scripts, improve campaign performance, and increase close rates.. Tracked KPIs including conversion rate, revenue generated, average order value, close ratio, and customer satisfaction, consistently outperforming departmental benchmarks.. Consistently achieved 110–130% of monthly sales goals, earning above-target commission payouts and recognition as one of the team's top-performing sales specialists.. Managed high-volume inbound and outbound sales campaigns for multiple U.S.-based clients while maintaining strong customer satisfaction.
Risk Investigator
Investigated suspicious financial activities to detect fraud and ensure KYC/AML compliance.. Performed risk assessments, collaborated with global compliance teams, and escalated high-risk cases.. Maintained accurate documentation for regulatory audits.
Retention and Soft Sales Specialist
Delivered customer service and developed tailored retention strategies for global clients.. Handled cancellation and downgrade objections, successfully saving accounts with personalized solutions.. Used empathy and active listening to re-engage dissatisfied customers, identify root causes, and offer win-back options.. Collaborated with team leads and QA to optimize scripts and improve call flow for stronger customer loyalty.. Used retention dashboards and CRM data to track churn patterns and implement targeted outreach.. Monitored NPS and CSAT metrics, contributing to improvements in customer satisfaction and retention.
Acquisition Manager
Conducted market research and identified high-potential vacant land opportunities.. Generated and engaged leads through cold calling, direct mail, and digital outreach.. Negotiated land deals from $15,000 to $2 million by evaluating zoning, risks, and development potential.. Built relationships with landowners, investors, and legal teams while supporting transactions through closing.. Coordinated closing processes with finance, legal, and title departments.
Sales Development Representative
Scheduled daily sales calls and coordinated site inspections for residential properties.. Generated 500–800 leads through outbound calls and email campaigns.. Built long-term client relationships through personalized solutions and consistent follow-up.. Assessed property values through comparative market analysis and provided tailored solutions.. Prepared executive-level reports including cash flow, procurement, and production plans.