This is my profileContact via CazVidDevorn
Retail Sales Leader with 4+ years in Customer Engagement & Merchandising
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Competencies
Exceptional at addressing customer needs, resolving issues professionally, and enhancing client satisfaction across various roles.
Proficient in developing and executing sales techniques that boost revenue and customer engagement.
Experienced in training, coaching, and motivating teams to achieve sales and service excellence.
Skilled in effectively conveying directives, building relationships, and managing customer interactions.
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Summary
Devorn is a dedicated retail sales leader with over 4 years of experience in customer engagement, visual merchandising, and team leadership. Proven ability to drive sales, enhance customer satisfaction, and streamline operations in dynamic retail environments.
Key Achievements
- Increased foot traffic and sales through effective visual merchandising strategies at Calzedonia.
- Built strong relationships with store management, streamlining communication and operations at Banner’s Hallmark.
- Consistently exceeded sales targets and improved customer satisfaction at Starboard cruise services.
- Developed troubleshooting procedures for Toast POS systems, improving software/hardware efficiency at IBEX NICARAGUA.
Experience
Retail Sales Leader
Communicate retail merchandiser directives with store management.. Established great connections with store management.. Stocked and ordered Hallmark product in four retail locations, directed customers to the various products.. Interact with store management and employees, fostering a positive relationship.. Participated in the launch of new stores.. Collaborated with sales team members and store management to drive sales and performance.
Retail Sales Leader
Trained new hires and coached team members on upselling techniques and customer engagement.. Implemented visual merchandising strategies that increased foot traffic and boosted impulse purchases.. Managed inventory levels and coordinated with vendors to ensure timely restocking.. Resolved customer complaints efficiently, maintaining a 95% customer satisfaction rating.. Analyzed sales data to identify trends and adjust strategies accordingly.
Retail Sales Specialist
Provided excellent customer service to our guest to meet both sales targets and client experience goals.. Managed inventory on sales floors and prepared detailed reports for management.. Exceeded sales objectives, addressed customer concerns, and maintained a positive work environment.
Tech Support/Customer service
Handled inbound calls about billing inquiries, creating Menus for Restaurants that uses Toast POS system.. Troubleshooting Toast software and hardware making sure they run smoothly and keep up with Restaurants demands.
Customer service/Acquisition Specialist
As an inbound sales agent I was responsible for receiving, investigating, and responding to all customer inquiries regarding installation, online billing, products and services.. Solicit cross-selling and up-selling opportunities within the customer care experience.
Customer Service Specialist
Handled customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism for their financial client.. Offered alternative solutions where appropriate with the objective of retaining customers business.. Identified and escalated emerging product or customer dissatisfaction issues.
Customer Service Agent
Handling inbound calls about billing inquiries, creating profiles, credit card activation.. Resolves customer inquiries and address issues while adhering to all Capital One policies and procedures.