This is my profileContact via CazVidDharmesh
Human Resources Specialist with 5+ years of HR and customer service experience
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Competencies
Designed and implemented HR policies, managed staff recruitment, and conducted training programs.
Understood customer needs, resolved complaints, and identified cross-selling opportunities to boost sales.
Proficient in TALLY ERP 9 for financial and accounting tasks, supporting business operations.
Built effective teams, demonstrated emotional intelligence and conflict resolution abilities.
Supported sales processes through identifying opportunities and fostering customer engagement.
Education
Summary
Dedicated HR specialist with a background in recruitment, employee development, and customer relationship management. Skilled in policy implementation, conflict resolution, and technical tools like TALLY ERP 9. Adept at fostering relationships and enhancing organizational effectiveness.
Key Achievements
- Led recruitment and onboarding processes, improving hiring efficiency and employee integration
- Developed HR policies and conducted staff training, enhancing organizational compliance and workforce skills
- Managed customer relationships and resolved complaints, strengthening client satisfaction and retention
Experience
plan and manage recruitment and selection of staff, plan and conduct new employee orientation, identify and manage training and development needs for employees, develop and implement human resources policies and procedures, Interpersonal skills, Accounts receivable and payable, Debt and credit management, Understand customer needs and develop plans to address them, Identify key staff in client companies to cultivate profitable relationships, Resolve customer complaints quickly and effectively, Forward up selling and cross-selling opportunities to the sales team, Promote high-quality sales, supply and customer service processes, Gain solid knowledge of competitors